We’re here to help.

Contact Synveri for installation, catalog import, scanning, billing, or account support.

Email support

Email support@synveri.com. Include your `.myshopify.com` store domain, what you were trying to do, and the exact message shown in the app. Do not send access tokens, passwords, or payment information.

Before contacting support

Refresh the embedded app, retry the failed action once, and confirm the app is still installed. Import and scan failures can be retried without reinstalling Catalog Health.

Privacy and data requests

Use the same support address for privacy questions, access requests, or deletion requests.